Unbootable PC help
Posted: 2007-11-20 04:54pm
I'm working on a laptop for a friend; it just shuts off once the Windows logo fades, right before the login screen. If I boot into safe mode, I can get to the login screen and choose a user account, but once I click on it it shows the safe mode desktop and nothing ever shows up (explorer.exe never runs, I can open task manager and just see some basic background processes and nothing else ever comes).
I'm very proficient at fixing PCs but I'm frustrated by a couple of things. There's no error messages so no way to diagnose the problem (and I can't get to the event log), and the user has no backups and doesn't want any data lost (preventing me from just formatting it and reinstalling like I would at work, urgh).
Any suggestions?
I'm very proficient at fixing PCs but I'm frustrated by a couple of things. There's no error messages so no way to diagnose the problem (and I can't get to the event log), and the user has no backups and doesn't want any data lost (preventing me from just formatting it and reinstalling like I would at work, urgh).
Any suggestions?