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Desktop not finding internet

Posted: 2015-12-12 03:33pm
by The Dark
I moved last month, and just had a chance to start testing my electronics this week. My new complex is on FiOS, and I have a hybrid router for both wired and wireless service. The wireless is working perfectly. The wired connection is being a PITA. There was a bad wire that got replaced today. My laptop can connect via either wired or wireless internet, but my desktop is only detecting the local network - it sees my laptop, but has no connectivity to the outside world.

I've tried:
ipconfig /release followed by ipconfig /renew

Didn't work.
I've tried:
ipconfig /flushdns
netsh winsock reset catalog
netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.log
netsh int ip reset reset.log

Didn't work.

Here's what my ipconfig /all looks like:
Host Name: BlackBeast
Primary DNS Suffix:
Node Type: Hybrid
IP Routing Enabled: Yes
WINS Proxy Enabled: No
DNS Suffix Search List: fios-router.home

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix: fios-router.home
Description: Broadcon NetXtreme 57xx Gigabit Controller
Physical Address: 00-18-8D-09-80-82
DHCP Enabled: Yes
Autoconfiguration Enabled: Yes
Link-local IPv6 Address: fe80::15b1:e91b:746b:76f0%10(Preferred)
IPv4 Address: 192.168.1.154(Preferred)
Subnet Mask: 255.255.255.0
Lease Obtained: Saturday, December 12, 2015 3:04:37 PM
Lease Expires: Sunday, December 13, 2015 3:04:36 PM
Default Gateway: 192.168.1.1
DHCP Server: 192.168.1.1
DHCPv6 IAID: 251664523
DHCPv6 Client DUID: 00-01-00-01-12-CE-08-fe-00-18-8b-09-80-82
DNS Servers: 63.32.5.111
63.32.5.112
NetBIOS over Tcpip: Enabled

Tunnel adapter Local Area Connection* 6:
Media State: Media disconnected
Connection-specific DNS Suffix: fios-router.home
Description: isatap.fios-router.home
Physical Address: 00-00-00-00-00-00-00-E0
DHCP Enabled: No
Autoconfiguration Enabled: Yes

Tunnel adapter Local Area Connection* 7:
Media State: Media disconnected
Connection-specific DNS Suffix:
Description: Teredo Tunneling Pseudo-Interface
Physical Address: 02-00-54-55-4E-01
DHCP Enabled: No
Autoconfiguration Enabled: Yes



Is there anything obvious I've missed to get an outside connection? The internet was working perfectly fine in October, and the tower's been safely packed away for the last month and a half, so I don't think it's a hardware problem. The cable has been tested and is perfectly good, so I'm figuring I just have something set up incorrectly.

Re: Desktop not finding internet

Posted: 2015-12-12 05:29pm
by The Dark
I fixed it by doing the obvious thing I hadn't done - un-installing and re-installing the drivers for the ethernet card. No clue why it worked, but it did.

Re: Desktop not finding internet

Posted: 2015-12-12 06:37pm
by Iroscato
Ha! I was literally going to suggest updating or re-installing drivers, but thought it might make me look like a n00b :D

Re: Desktop not finding internet

Posted: 2015-12-13 12:23pm
by Torben
That was going to be my next suggestion. When you've verified that all of the settings are correct and it still doesn't work, all that's left are drivers and hardware. Drivers are easy to uninstall/reinstall and get corrupted all the time. So, it shouldn't make you feel like a noob at all.

I manage over a thousand machines at work and I can't tell you how many times a NIC driver uninstall/reinstall fixed a fluky connection - especially with certain models we use.

Re: Desktop not finding internet

Posted: 2015-12-13 04:11pm
by Edi
BIOS updates often fix esoteric hardware issues and they are generally a good idea anyway.

Aside from that, often the latest network card driver for a given machine is the one from the network chipset vendor's website rather than the computer or mobo manufacturer's site, and they can also fix a bunch of really annoying issues.

Re: Desktop not finding internet

Posted: 2015-12-14 07:51am
by Torben
Edi wrote:BIOS updates often fix esoteric hardware issues and they are generally a good idea anyway.

Aside from that, often the latest network card driver for a given machine is the one from the network chipset vendor's website rather than the computer or mobo manufacturer's site, and they can also fix a bunch of really annoying issues.
Agreed. Some of the machines I have that experience this issue haven't had a BIOS update released in some time - they are all beyond end of service and only still in operation while the organization moves to Chromebooks. They'll be around until summer, then off to the great auction site in the cloud.