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Never buy a VPR Matrix (Best Buy) computer!
Posted: 2006-04-15 02:05pm
by Joe
My friend's computer just went haywire, and he called the company, which as it turns out is owned by Best Buy.
They want a hundred dollars for customer service.
Absolutely unbelievable.
Posted: 2006-04-16 12:13am
by Praxis
Best Buy's geek squad charges a hundred bucks for EVERYTHING. Even plugging in your router.
I hear it pays well.
Posted: 2006-04-16 02:24am
by Shadowhawk
Praxis wrote:Best Buy's geek squad charges a hundred bucks for EVERYTHING. Even plugging in your router.
I hear it pays well.
I think Geek Squad only pays about $15 an hour; maybe more if you're one of the geeks that go to houses.
You'd make five times that simply by undercutting Geek Squad's job charges by half.
Re: Never buy a VPR Matrix (Best Buy) computer!
Posted: 2006-04-16 08:06am
by Glocksman
Joe wrote:My friend's computer just went haywire, and he called the company, which as it turns out is owned by Best Buy.
They want a hundred dollars for customer service.
Absolutely unbelievable.
Software haywire or hardware haywire?
And is it in warranty or out of warranty?
A lot of cheap machines only have 90 day warranties now.
If it's out of warranty, a charge for support is no surprise (IMHO it's a little high though to just talk to a phone drone).
Most PC makers charge for out of warranty support.
If it's
in warranty, then BB can go fuck themselves.
Posted: 2006-04-16 11:57am
by White Haven
Hehe. Few weeks ago, I had a customer bitching about how the Geek Squad overcharges. The NEXT CUSTOMER, directly after the guy, was the manager for the Geek Squad at a local best buy. God, keeping a straight face was hard.