I decided to give tech support one last chance. But then they asked me for a credit card number because you have to PAY for online support now?
WTF!?!?!
So I decided to fill out their survey which appeared in a pop-up window. It was long, but goddamn was it worth it.
[/quote]M$ Online Tech Support Survey wrote:-Thinking about your overall experience with the Online Support Site on this particular visit, how would you rate your satisfaction on a scale of 1 to 9 where 9 means you were very satisfied and 1 means you were very dissatisfied?
1
-What most influenced your satisfaction?
The complete inability of your technical support staff to
1) Answer my requests.
and consequently
2) Provide any assistance
3) Fix the problem
-In what country/region do you reside?
Australia
-What primary Microsoft product or technology were you most interested in at the time of your visit?
Games
-What brought you to the online support site?
A link from another part of MS.com
-On this particular visit, what type of information were you looking for?
Product Support/Technical Assistance
-Did you find what you needed?
No.
-We regret that you have not found what you need. Please tell us what you were looking for. We appreciate your feedback and use it when we revise our sites. Please note that we cannot provide a personal response.
I've tried numerous times to extract any form of tech support from you useless gits.
Fuck it, I'm changing OS's to Linux. At least then I don't have to fork out $300 every few years for a prettied up OS that has had no optimisations or actual bug fixes in it since the 1980's.
-(Answer only if you answered no or still looking to the above question) If you were unable to find an answer, what steps will you take next?
Other, please specify... Shift to Linux with a Direct X emulator. At least then things might actually work.
-On a scale of 1 to 9 where 9 means it was very easy and 1 means very difficult, how easy was it to use the online support site?
9
-What suggestions do you have for us that would make it easier for you to find the information you need?
Actually give me the fucking help I need.
I mean I pay for your fucking products I at least expect them to work. And when they don't work I expect a patch. Or at least some fucking tech support.
*snip long convoluted series of check boxes in which I just said that everything that I tried was of no fucking help whatsoever*
-Using a 9-point scale, how likely is it that you will use the online support site in the future, where 9 means that you "Definitely would" and a 1 means that you "Definitely would not?"
1
-How often do you visit the online support site?
Several times a month
-For this visit, in what context did you use the online support site
For personal home use
-How would you rate your knowledge of personal computer software on a nine-point scale?
7 (not quite a computer pro, but know more than the dickheads at MS)
-Occasionally we need clarification on comments. Please supply your email address in the event we need clarification. (optional)
weemadando@youarenotgettingmyfuckingaddressyouuselessfuckingpeople.iamgoingtouselinuxnow.au
-THANK YOU for taking our survey. Your feedback is greatly appreciated and will be instrumental in helping us to improve our support service to you.
Fucking thanks. I needed to vent. [close]
