Dear Customer,
This week we received some questions around Microsoft's classification of Claria software in our Microsoft Windows AntiSpyware (Beta). We wanted to take this opportunity to clear up any misconceptions and explain our current policies and practices.
As you may know, the analysis of software is based on a single set of objective criteria, which can be found on our web site: Windows AntiSpyware (Beta): Analysis approach and categories.
Microsoft offers all software companies the opportunity to request a review of how Microsoft classifies their products through our vendor dispute process. In January, Claria filed a request for Microsoft to reevaluate some of its products. Upon review of their software against our criteria, we determined that continued detection of Claria's products was indeed appropriate. We also decided that adjustments should be made to the classification of Claria software in order to be fair and consistent with how Windows AntiSpyware (Beta) handles similar software from other vendors. At the end of March, we communicated to Claria the result of our analysis through our standard process.
We take software analysis for Windows AntiSpyware (Beta) very seriously and handle all vendor requests in the same manner. All software is reviewed under the same objective criteria, detection policies, and analysis process. Absolutely no exceptions were made for Claria. Windows AntiSpyware (Beta) continues to notify our users when Claria software is found on a computer, and it offers our users the option to remove the software if they desire.
Microsoft is committed to helping protect our customers from spyware and other unwanted software by providing guidance and technology solutions. We firmly believe that people should have complete control over what runs on their computers.
Today, anti-spyware vendors use different approaches, definitions, and types of criteria for identifying and categorizing spyware and other potentially unwanted software. This has limited the industry’s ability to have a broad, coordinated impact in addressing the problem. That is a key reason Microsoft is a founding member of the Anti-Spyware Coalition, a group of technology companies and anti-spyware companies working alongside public interest groups to address key spyware issues.
Meanwhile, Microsoft Windows AntiSpyware (Beta) is an initial beta release and we continue to receive valuable feedback from customers, which is helping our development of the final version of Windows AntiSpyware. We encourage people to provide feedback at
WASFeed@microsoft.com and stay up-to-date on the latest developments on Windows AntiSpyware at Microsoft Windows AntiSpyware (Beta) Home.
Thank you for your continued interest and support of Windows AntiSpyware.
Sincerely,
Windows AntiSpyware (Beta) Team
