Comcast DVR, All Recordings Lost...Maybe?

[Praxis]

So, we switched to Comcast not too long ago, and this DVR is the worst thing I've ever used. The interface is horrid and unintuitive, not to mention unresponsive (fast forwarding to a point and stopping is really hard). But ignoring all that...

So, yesterday, I fire it up to watch a recorded show with a friend. I press the My DVR button on the remote, and all of my recordings are gone. It simply says "No Listings Available", and in the top left, "There are no listings currently available."

However, the same screen lists "84% full".

Now, if I record a new program, the percentage goes up, but it still says "No Listings Available".

Anyone have any guesses at all what to do? I can't record new programs (or at least can't watch them), but clearly the hard drive space is being used up when I try, and my recorded programs are still on there.

[Johonebesus]

Assuming it's the same Motorola model as mine, when it loses power it will take it some for it to get everything reset. I normally can't access the recordings for at least ten minutes after a power outage, often more, and it can be an hour before the guide has all the program information restored. It also updates or resets from time to time, often in the early morning, and this will cause the same effect.

If this is a perpetual problem, then I can only suggest calling Comcast. Tech support can check it remotely, possibly do some debugging, and at worst replace it in a few days. I've heard horror stories about Comcast service, but I've actually never had a problem with their customer or tech support. They're local and always responsive and polite.

I assume you've manually reset it by unplugging it for a few minutes, right?