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Posted: **2006-05-19 08:55pm**

Vertigo1 wrote:
Dave wrote:Sometimes I think there should be a test before you can use a computer.

It might weed out a few of the idiots...
Yeah, but think of it like this. Atleast most of the call centers are overseas now, so you won't have to deal with morons like that over the phone. (Main reason why I absolutely refuse to work in tech support.) I don't mind dealing with customers face to face because then I can physically show them what they did wrong, and show them how to fix it on their own. If it wasn't for stupid people, we wouldn't be making a dime.

Actually its worse now since most of the people you talk to from the call centres in India have never owned a computer and barely know how to use the one their working on.

Posted: **2006-05-20 03:48am**

Those help-center employees basically just work off of a flowchart, right? Why can't/don't the manufacturers publish the flowchart (or whatever it is the phone jockeys read off of) on their website? I'd much rather walk myself through whatever process they want me to go through than have to deal with a phone conversation with someone who speaks English natively, let alone someone on the other side of the planet.

Posted: **2006-05-20 07:26am**

They can't charge you £1 a minute if they do that, though.

Posted: **2006-05-20 04:06pm**

Yeah, but not every manufacturer makes you pay to call.

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